Mediation is a structured negotiation process with the assistance of a neutral mediator.
The role of the mediator

The role of the mediator is to help the parties concerned understand their situations and come to a solution that considers the interests of both parties to the conflict. This may include helping parties to reach an agreement, resolve a dispute, communicate effectively, build or improve relationships, or all of the above.

The mediator does not take the side of the parties to the conflict. The mediator is neutral and impartial.

Basic principles of mediation::

  • Voluntary participation in the process
  • Process privacy
  • Neutrality, impartiality and independence of the mediator
  • Self-determination of the parties (the parties make their own decisions)
  • Contributes to the establishment of effective communication, building and improving the relationship of the conflicting parties
  • Creates conditions for constructive interaction, in which the parties can hear and understand each other's needs
  • Facilitates the negotiation process to find mutually acceptable solution

The main features of mediation are::

  • Mediation is a special type of negotiation that have a certain structure
  • participation of a mediator is required
  • The mediator is not a representative of any of the conflicting parties
  • the mediator facilitates/helps the parties to negotiate and reach a mutually acceptable solution
  • The mediator does not force the parties to make a specific decision, and does not give advice on possible solutions
  • The active role of the parties themselves in the negotiations regarding the independent search for possible solutions
  • Mediation is a special form of negotiation, and its nature is determined by the place and role of the mediator in this process

Mediation may be the best way to resolve disputes when:

  • –°ommunication between the parties is interrupted
  • Direct negotiations stalled as a result of strong negative emotions
  • Need to avoid publicity and save the reputation
  • Ecosystem or Family Oriented Mediation
    Suitable for resolving family conflicts. The main task is to help families overcome problems and maintain relationships with children. It also applies to intercultural conflicts, disputes between representatives of different generations.

  • Transformative Mediation
    Participants independently determine the course of mediation, and the mediator follows them. The focus is on communication. The key component is hearing and listening, which helps the participants to experience a kind of "transformation" and come to an understanding, recognition of each other's needs.
  • Understanding based mediation
    The main goal is to resolve the dispute by understanding the parties as their own perspectives, priorities and interests, and other parties, which contributes to joint efforts to overcome the conflict.
  • Narrative mediation
    The basis is the belief that mediators and participants in the conflict have a lasting influence on each other during the dialogue, the participants express their views on what is happening, gradually coming to an agreement

  • Restorative Mediation
    Similar in meaning to "based on understanding", it aims to create conditions for a dialogue in which the responsibility for the decisions taken lies with the parties to the conflict, which leads to the restoration of relations and atonement for harm. The task of the mediator is not to reconcile, but to create conditions in which the parties themselves will come to the restorative effect of reconciliation.

  • Problem-solving mediation
    The peculiarity is the focus on the interests of people, and not on their positions.
  • Evaluative Mediation
    The mediator influences the process, evaluates what is happening and influences the result, if necessary, offering his own options for resolving the dispute.

  • 1
    Participation on a voluntary basis
    At any stage of negotiations (with the participation of a mediator), one of the parties to the conflict has the right to initiate the termination of further dialogue.
  • 2
    Confidentiality of negotiations
    In the mediation process, everything happens behind closed doors and confidentially. Negotiators (including the mediator) are prohibited from disclosing the information received and using it in any way (for example, in court).

  • 3
    Finding a win-win solution
    The actions of the mediator depend on the specific situation, but in the end, the decision made (i.e., the mediation agreement) should suit all participants in the dialogue.
  • 4
    Quick conflict resolution
  • 5
    Affordable price of the service
  • Conflicts at work, social disputes
  • Corporate disputes
  • Legal mediation
  • Disputes with financial institutions and commercial disputes
  • Family conflicts
  • Intercultural conflicts and communications
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